Returns & Exchanges
At Oster Jewelers, we want you to be completely satisfied with your luxury purchase. If for any reason you are not happy, we offer a 14-day return window for items in original, unworn condition with all security tags attached.
Initiate Your Request
Contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.
Secure Packaging
Place the item in its original presentation box and include all certificates, manuals, and warranty cards before placing it inside a secure shipping carton.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location to ensure your high-value item is fully insured during transit.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing