Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
Are all your products authentic?
Yes, Oster Jewelers is an authorized retailer for every brand we carry. All watches and jewelry items are 100% authentic and come with original manufacturer packaging and warranties.
What are your shipping options and costs?
We offer complimentary fully-insured overnight shipping on all domestic orders over $500. For international orders, shipping rates are calculated at checkout based on destination and value.
What is your return policy?
We offer a 10-day return window for a full refund on unworn, unaltered items in their original condition with all tags and protective films intact. Custom orders and final sale items are non-returnable.
Do you offer financing for high-value purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify.
Can I get my watch or jewelry appraised?
Every purchase from Oster Jewelers includes a complimentary retail replacement appraisal for insurance purposes. We also offer professional appraisal services for items not purchased through our store.
Do you provide jewelry and watch repair services?
Our expert master watchmakers and jewelers provide a full range of services, from routine battery changes and polishing to complex movement overhauls and custom design work.